Dear ReplaceMagic Users,
For over 10 years, we have been processing payments through Digital River (previously known as ShareIt). Unfortunately, in July, they informed software vendors (thousands of us) that they would be changing their payment model from NET15 to NET60, meaning payments due for July would only be transferred at the beginning of October.
After reviewing discussions on several forums and blogs:
It became clear that many other Digital River customers, like us, have not received payments since July, placing all of us in a challenging situation.
As a precautionary measure to safeguard both your investment and our revenue (as mentioned in the Docklight News article), we have issued refunds for all orders placed since July 1, 2024. We understand this may come as a surprise when you review your bank or credit card statements, but please be assured that this action was taken on behalf of ReplaceMagic. In addition, we have already sent an email to the responsible individuals or teams for these purchases, explaining the situation.
Here is what you can expect:
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You will soon receive an email notifying you of the refund (probably already on 23rd or 24th of October).
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Shortly after, the funds will be credited back to your account (3-7 days later).
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Your licenses will remain valid for all versions until refund date, regardless of any communications you may receive from Digital River (likely from the MyCommerce domain), which may state something like:
"All product rights and licenses transferred to you under the terms and conditions of the contract expire upon final cancellation of your order. You are required to immediately cease using the product and to destroy all copies of the product in your possession (electronic data must be permanently deleted)."
After receiving confirmation of your refund, we will contact you again with details on how to make a new purchase. By doing so, you will be helping us immensely, as we rely heavily on revenue from license sales to continue our operations and that will not have any financial impact on you.
As a token of our appreciation, we will not only issue licenses from the new purchase date but will also extend an additional 12 months of maintenance (free upgrades and product support) at no extra cost.
We greatly appreciate your support during this time.
Thank you,
Oliver
The ReplaceMagic Team
Webtime Corporation